Support agents draft. You decide what sends.
Email and chat land in one shared inbox as tickets. Agents draft the reply with a confidence score and the sources they used. In Copilot a teammate approves it first, in Autopilot anything above your confidence threshold goes on its own.
€9.99 per seat/month · Agents included · EU hosted
Charged twice this month
lena@northwind.io · #412
Can I export to CSV?
Website visitor · #411
SSO setup for our domain
ops@arcadia.eu · #410
I can see the duplicate charge on 3 August. I have refunded it, it lands in 3 working days.
One Inbox for Email and Chat, Worked by People and Agents
Inbound email and Messenger conversations arrive as threads, each with its own ticket number. Assign them to a teammate, a team, or an AI agent, and link a thread to the task it turns into.
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Email and Messenger together
Both channels become tickets in the same queue
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Assign to people or agents
Route a thread to a teammate, a team, or an AI agent
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Needs review queue
Every agent draft waiting on a human, in one view
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Reply or note
Answer the customer, or leave an internal note only your team sees
Every reply reviewed before it sends
The agent reads the thread, drafts an answer, and hands it to you with a confidence score and the knowledge base articles it drew from. You edit it, send it, or throw it away.
- –Drafts wait in the Needs review queue
- –Confidence score on every draft
- –Sources cited from your knowledge base
- –Edit before sending, or discard
Let the confident ones go on their own
Set a confidence threshold and agents answer everything above it without waiting. A draft that scores below the line is held for a human instead of guessing.
- –Threshold you choose, 75% by default
- –Low-confidence drafts held for review
- –Switch modes for the whole workspace
- –Every auto-sent reply still logged
Contacts and companies, built as you go
The people who write in become contacts, and contacts belong to companies. Open either one to see every conversation they have ever raised, ongoing and closed, with ticket numbers.
- –Contacts and companies in the Inbox
- –Company domains and notes
- –Ongoing and closed conversations per record
- –Link a thread to the task it becomes
Email and Messenger, one queue
Reply from workspace or team support addresses on your own verified domains, with a signature you set. Drop the Messenger on any site with one script tag and those chats join the same queue.
- –Support addresses on verified domains
- –Per-team addresses and routing
- –Messenger via script tag, React, or Swift
- –Signed-in visitors verified with an HMAC
Automation you can hold to account
Most support AI asks you to trust it and hope. This one shows its work: a confidence score on every draft, the articles it answered from, and analytics for what it actually resolved, drafted, and sent on its own. You decide how much rope it gets, and you can take it back at any time.
Approval by default
In Copilot nothing sends until a person reads it
Agents take no seats
You pay for the people who answer, not the agents
Deflection you can audit
See what the AI resolved, drafted, and auto-sent
Your own domain
Replies leave from your verified support addresses
Put Your Support Inbox to Work
€9.99 per seat/month on top of Plus. AI agents are included and never take a seat.