Terms and Conditions
Effective Date: 7 November 2025
Last Updated: 10 November 2025
Provider Information
Provider: Neuphlo I/S ("Neuphlo", "we", "us", or "our")
Company Register (CVR): DK45010430
Contact: support@neuphlo.com
1. Acceptance of Terms
By creating an account or using Neuphlo, you ("User" or "Customer") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, you must not use Neuphlo.
2. Purpose of the Service
Neuphlo is a software-as-a-service (SaaS) platform for project, task, and facility management. We continually improve and expand the platform, and specific features may change over time.
3. Plans and Subscriptions
Free Plan
A fully functional version of Neuphlo with certain limitations.
Plus Plan
- Includes additional features and benefits.
- Billed monthly through Stripe with a 14-day trial period.
- You may cancel at any time during the trial to avoid being charged.
By subscribing, you authorize us (via Stripe) to charge your chosen payment method for applicable fees. All prices include applicable taxes unless otherwise stated. We reserve the right to adjust pricing with prior notice to users.
By starting the paid subscription, you expressly consent to immediate access to the service and acknowledge that you waive your 14-day right of withdrawal under EU consumer law.
4. Cancellations and Downgrades
You may cancel your paid plan at any time. After cancellation, your account will automatically revert to the Solo plan at the end of the billing period.
No partial refunds are provided for unused time or features. Deleted or cancelled accounts may result in loss of data unless exported before cancellation.
If we make material changes that significantly affect functionality, users will be notified and may terminate the agreement before the changes take effect.
5. User Responsibilities
You agree to:
- Use Neuphlo in compliance with all applicable laws and these Terms.
- Avoid any actions that could harm Neuphlo or other users, including:
- Uploading malicious or harmful content.
- Spamming or overloading the system.
- Infringing on intellectual-property rights.
We reserve the right to suspend or terminate accounts found in violation of these responsibilities.
6. Service Availability and Liability
Neuphlo is provided "as is" and "as available." We do not guarantee uninterrupted uptime or error-free operation.
Our hosting providers ensure data security, but we are not liable for outages or data loss caused by external providers.
To the extent permitted by law, our total liability shall not exceed the amount paid by you for the service during the preceding 12 months. To the fullest extent permitted by law, Neuphlo I/S shall not be liable for indirect or consequential damages.
7. Data Protection and Privacy
We collect and process personal data such as email addresses for account management and communication. We work with a small number of trusted sub-processors, all operating within the EU and compliant with GDPR:
- Stripe — Payment processing (EU).
- Hetzner — Application hosting, delivery, database storage and email (EU, Germany).
Our data handling complies with the EU General Data Protection Regulation (GDPR). For full details, please review our Privacy Policy.
8. Modifications to These Terms
We may update these Terms from time to time. Users will be notified of significant changes, and continued use of Neuphlo after such changes constitutes acceptance of the updated Terms.
9. Governing Law and Jurisdiction
These Terms are governed by the laws of Denmark and applicable EU regulations. Disputes shall be subject to the exclusive jurisdiction of the Danish courts, unless otherwise required by mandatory consumer-protection laws in your country of residence.