01
Provider and scope
Neuphlo is provided by Neuphlo I/S, Danish company registration number DK45010430 ("Neuphlo", "we", "us", or "our"). These Terms of Service apply when you create an account, join a workspace, or otherwise access or use Neuphlo.
By continuing to use the service, you agree to these terms. If you use Neuphlo for an organisation, you confirm that you are authorised to accept these terms on its behalf. Mandatory rights under applicable law continue to apply.
02
The service
Neuphlo is a shared workspace built around Rooms, Work, Pages, Team, files, resources, connected services, and agent-assisted work. It includes connected cloud and local runtimes, approved project folders, tools, and approval flows. The exact features and providers available to you depend on your plan, permissions, workspace configuration, device, connection, region, and provider state.
Features can require an owner or administrator to configure a connection, grant permission, approve a project folder, or select a provider. A configured capability remains subject to the limits and availability described in these terms.
03
Accounts, workspaces, and access
You are responsible for keeping your account, sign-in links, connected accounts, and devices secure and for supplying accurate account and workspace information. Workspace owners and authorised managers are responsible for the people, agents, connections, permissions, and billing choices they configure.
Room names, avatars, and archived state are visible to workspace members so Rooms can be discovered. A Room’s purpose, participant list, messages, threads, reactions, attachments, and Room-linked Work and Pages are visible only to current Room participants. Workspace owners and authorised managers may administer membership and review access requests without gaining content access unless they are added as participants. Work and Pages that are not restricted to a Room may be visible to a broader workspace audience. You must review the audience and permissions shown in the product before sharing sensitive content.
Mentioning an agent does not expand its access or another person’s access. A name, assignment, status change, Work edit, or link does not by itself invoke an agent.
04
Acceptable use
Do not use Neuphlo to break the law, infringe another person’s rights, gain unauthorised access, distribute harmful code, disrupt the service, or expose data you are not authorised to share. Do not bypass access controls or misrepresent a person, agent, model, provider, tool, or output.
You remain responsible for deciding what you ask an agent or connected tool to do and for reviewing important outputs and changes before relying on them. Keep a qualified human responsible for decisions with legal, financial, medical, safety, employment, or other significant effects.
05
Your content and shared context
You retain ownership of the messages, files, Work, Pages, links, prompts, instructions, and other material you submit or make available. You are responsible for having the rights needed to share that content and for choosing appropriate people, agents, runtimes, tools, and connected services.
You grant Neuphlo a non-exclusive licence to host, copy, transmit, display, and process your content only as needed to provide, secure, maintain, and support the service, comply with law, and exercise or defend legal rights.
Shared content becomes part of the workspace record. Messages, Room history, Work, Pages, files, agent outputs, and related activity may remain available after you leave, lose access, or close your account to other people who remain authorised to access that content under its Room, Work, Page, or workspace permissions. Other people may also have copied or exported shared content. Deletion and retention are described in the Privacy Notice.
06
Connected AI, devices, and tools
A person requests a reply by explicitly mentioning a configured agent in a Room or by following up in that agent’s existing thread. Ordinary messages, assignment, status changes, Work edits, and links do not invoke an agent. Agent identity, role, instructions, owner, model selection, and displayed connection state are configuration and do not guarantee runtime health, output quality, or access to new content.
An invocation may process the prompt, relevant Room or thread history, related Work, Pages, files and resources, agent or system instructions, model and provider settings, and the resulting output, status, errors, and provenance. Neuphlo may select, omit, or truncate context to operate within service and provider limits.
A connected cloud runtime processes selected data through that provider. A connected local runtime executes the model or tool on the paired device, but prompts, context, instructions, outputs, approvals, questions, and operation events may transit Neuphlo-hosted infrastructure between the web app and that device. “Local” does not mean that all related data stays off Neuphlo systems.
When tool or project access is enabled, an agent or runtime can inspect approved project folders and use connected files or services. Depending on the tool and the permission granted, an operation may create, change, move, or delete local files or content in a connected service. Neuphlo presents approval or question steps for supported operations, but not every provider or action supports the same controls. You are responsible for selecting approved folders and connections, answering approval requests carefully, and reviewing resulting changes.
AI and tool output can be incomplete, inaccurate, unsafe, or unsuitable for your circumstances. Do not rely on output without appropriate review.
07
Third-party providers
External identity providers, payment services, cloud or local AI runtimes, model vendors, connected services, and tool providers are separate services governed by their own terms, privacy notices, availability, limits, and charges. You and your workspace are responsible for the provider accounts, credentials, subscriptions, permissions, and content you connect.
To the extent permitted by law, Neuphlo is not responsible for a third party’s service, output, security, content, or changes it makes at your direction. A provider outage, policy change, expired credential, revoked permission, or disconnected device may interrupt a Neuphlo feature.
08
Plans, billing, and cancellation
The current base catalogue is €0 for Free; €5 monthly or €50 yearly for Solo per workspace; and €8 monthly or €80 yearly for Team per accepted human member, before applicable tax. The authenticated billing view and Stripe checkout show the offer, billing period, seats, final amount, and applicable tax presented for purchase.
Free allows the workspace owner to make shared changes while other members retain read access to content they can access, with limits of 50 open Work and 10 Pages. Solo is for one person and includes unlimited Work and Pages. Team enables human collaboration and includes unlimited Work and Pages; charges are based on accepted human members, while agents and pending invitations are not billed. Current limits and eligibility shown in the authenticated product control if they differ from this summary.
Newly created workspaces receive a 14-day Team trial without a payment card or automatic charge. At the end of the trial, the workspace returns to Free unless a paid subscription is completed. Trial and paid-plan eligibility can depend on workspace configuration.
Paid subscriptions renew automatically for the selected monthly or yearly billing period until cancelled, and the applicable recurring amount and tax may be charged through Stripe. You can cancel through billing controls. Unless mandatory law requires otherwise, cancellation takes effect at the end of the current paid billing period and paid access continues until the billing provider confirms termination. A browser return alone does not prove payment, cancellation, or entitlement.
09
Changes and availability
Features can be delayed, changed, limited, suspended, or unavailable because of permissions, device or provider state, connectivity, billing state, capacity, maintenance, security, or service changes. We may change or discontinue features and will provide reasonable notice where a change materially reduces a paid service and notice is practicable or required.
To the extent permitted by law, Neuphlo is provided “as is” and “as available.” We do not guarantee that the service, an integration, a connected device, or an AI or tool operation will be uninterrupted, error-free, recoverable, or fit for a particular purpose. Nothing in these terms excludes warranties or other rights that cannot lawfully be excluded.
10
Consumer withdrawal and refunds
Paid access starts when checkout completes. By completing checkout, you ask us to provide paid access immediately during any applicable statutory withdrawal period. This request does not limit any right that cannot be waived. A withdrawal right is lost or limited only where applicable law permits that result and all required information, consent, and acknowledgement requirements have been satisfied.
Unless mandatory law requires otherwise, payments already made are non-refundable and cancellation takes effect at the end of the current billing period. If you believe you are entitled to withdraw, receive a refund, or correct a billing error, contact help@neuphlo.com. We will assess the request under the law that applies to you.
11
Liability
To the extent permitted by law, Neuphlo is not liable for indirect, incidental, special, or consequential loss, or for loss caused by a connected provider, device, network, or service outside our reasonable control.
To the extent permitted by law, Neuphlo’s total liability arising from the service is limited to the amount you paid Neuphlo for the service during the 12 months before the event giving rise to the claim. These limits do not apply where liability cannot lawfully be limited, including mandatory consumer rights.
12
Suspension and termination
You may stop using Neuphlo at any time and may cancel a paid subscription through the billing controls available to you. We may restrict or suspend access where reasonably necessary to address unlawful use, a material breach of these terms, a security risk, non-payment, or harm to the service or other users.
Where practicable, we will give notice and an opportunity to resolve the issue. Provisions concerning ownership, payment obligations, liability, disputes, and other terms that by their nature should continue will survive termination.
13
Changes to these terms
We may update these terms as the service or applicable law changes. We will post the revised terms and update the date above. For material changes, we will provide reasonable notice by email, in the service, or both before they take effect where required by law.
14
Governing law and disputes
These terms are governed by the laws of Denmark and applicable European Union law. Disputes are subject to the Danish courts, except where mandatory consumer-protection law gives you the right to bring a claim in another jurisdiction or requires another process.
15
Contact
Questions about these terms can be sent to info@neuphlo.com. Support and billing requests can be sent to help@neuphlo.com. Neuphlo I/S is registered in Denmark under company registration number DK45010430.