Effective date: 07.11.2025
Last updated: 07.11.2025
This Privacy Policy outlines how Neuphlo I/S ("Neuphlo", "we", "our", or "us") collects, uses, stores, and protects your personal data when you use our SaaS application ("the Service"). By using Neuphlo, you agree to the terms of this Privacy Policy.
Email address, first and last name, and account credentials (when logging in via email, Google, or GitHub).
Technical information such as IP address, browser type, device data, and interaction logs to monitor performance and security.
Used strictly for session management to keep you signed in during your use of the application.
Neuphlo is not intended for children under 16, and we do not knowingly collect data from them.
User data is stored using Convex.dev, our managed database provider.
Hosting and infrastructure are provided by Netlify, which serves our web application securely.
Payment data is handled exclusively by Stripe, our payment processor — Neuphlo does not store any credit card or payment details.
User data is retained for as long as the account is active. When an account is deleted, personal and usage data are permanently removed within 30 days unless required by law (e.g., payment records).
We process personal data lawfully, fairly, and transparently, collect only what is necessary, retain it no longer than required, and ensure appropriate security — in line with Article 5 of the GDPR.
We rely on trusted third-party services to operate Neuphlo efficiently and securely. These processors handle data in compliance with GDPR and relevant international standards.
Stripe acts as a data controller for payment processing; please refer to their privacy policy for details.
| Service | Purpose | Location | Privacy Link |
|---|---|---|---|
| Stripe | Payment processing | EU / US | stripe.com/privacy |
| Convex.dev | Database and backend data storage | EU / US | convex.dev/privacy |
| Netlify | Application hosting and delivery | EU / US | netlify.com/privacy |
We do not sell, rent, or share user data for advertising or marketing purposes.
Users are responsible for:
As a user, you have the right to:
To exercise your rights, contact us at support@neuphlo.com.
We and our service providers use industry-standard security measures including encryption, access control, and secure hosting. While no system is entirely immune to risk, we continuously monitor and improve security across our infrastructure.
If a data breach occurs, we will notify affected users promptly via email once we are informed by our service provider and take all reasonable steps to mitigate the impact.
Neuphlo uses cookies only for session management. We do not use cookies for advertising, profiling, or third-party tracking.
Neuphlo complies with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws. We only process personal data within the EU/EEA or in jurisdictions that provide adequate protection under GDPR.
We may update this Privacy Policy as our services evolve. Users will be informed of material changes via email or in-app notice. Continued use of Neuphlo after updates constitutes acceptance of the revised policy.
Neuphlo I/S
Email: support@neuphlo.com
Data Controller: Neuphlo I/S
Company Reg. No.: DK45010430
Data Protection Contact: jan@neuphlo.com