Support

We're Here to Help

Whether you're getting started or running into something unexpected, our team is ready to help. Most questions are answered within a few hours.

Get in Touch

Choose the channel that works best for you.

Email Support

Send us an email and we'll get back to you within a few hours during business days.

Bug Reports & Feature Requests

Found a bug or have a feature request? Email us with as much detail as possible and we'll take it from there.

Documentation

Guides, tutorials, and how-to articles to help you get the most out of Neuphlo.

Send us a message

Email us at support@neuphlo.com. Include as much detail as you can about your question or issue.

We investigate

Our team reviews your request and may ask follow-up questions to understand the issue fully.

You get a resolution

We reply with a solution, workaround, or timeline for a fix. We follow up until the issue is resolved.

Typically within a few hours on business days (Mon–Fri, CET).

Bug Reports

Acknowledged within 24 hours. Critical issues are prioritized and patched as fast as possible.

Feature Requests

We read every request and use them to shape our roadmap. We'll let you know when your suggestion ships.

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