Question 1

What are AI agents in Neuphlo?

Accepted Answer

AI agents are autonomous specialists that handle day-to-day project work — creating tasks, writing documentation, managing sprints, running tests, and more. They work using the same tools your team would, but operate around the clock. You review, override, and approve their work. Every action is logged in a tamper-evident audit trail.

Question 2

Are AI agents included on the free plan?

Accepted Answer

Yes. All plans include AI agents with the full audit trail, confidence scoring, and one-click rollback. The Solo plan has the same agent capabilities as Plus — the limits are on tasks (50), articles (10), and members (1). Enterprise adds self-hosting, SSO, and compliance documentation.

Question 3

How much autonomy do agents have?

Accepted Answer

You decide. An approval broker sits between every agent and every action. High-risk actions always require your approval. In Copilot mode you approve everything; in Autopilot mode low-risk tools run on their own and you review the results; in Custom mode you choose which actions need sign-off, per agent and per tool. Confidence scores are recorded and shown to inform those thresholds — they never auto-execute an action.

Question 4

How does the audit trail work?

Accepted Answer

Every agent action is logged with: what happened, why (the agent's reasoning), who triggered it, the confidence score, and the result. Entries are linked in a SHA-256 hash chain — if any entry is tampered with, the chain breaks. You can verify integrity via the API or the audit log viewer.

Question 5

Can I undo what an agent did?

Accepted Answer

Yes. Every agent mutation captures a snapshot of the entity before and after the change. One-click rollback reverts to the pre-mutation state. The rollback itself is logged in the audit trail. This works for tasks, articles, lessons, courses, learning hubs, question banks, and questions.

Question 6

Can I run Neuphlo on my own infrastructure?

Accepted Answer

Yes, on every plan including free. The self-hosted bundle runs via Docker Compose — Postgres, Redis, PowerSync (local-first sync), LiveKit for voice/video, and Ollama with Llama 3.1 auto-registered as the default AI provider. Uploads go to your own S3-compatible bucket (AWS, Cloudflare R2, DigitalOcean Spaces, MinIO) or a local volume — Neuphlo never proxies them. An interactive install wizard walks you through SMTP, OAuth, storage, and license choices; a one-line curl path takes sane defaults if you'd rather not answer prompts. Enterprise adds Helm charts, SSO, and SLAs.

Question 7

Can I use my own LLM instead of a cloud API?

Accepted Answer

Yes — on both cloud and self-hosted deployments. Connect your own model via a runner, or use Ollama, vLLM, or any OpenAI-compatible endpoint as a provider. The system also supports Anthropic, OpenAI, Azure OpenAI, Google Gemini, and OpenRouter out of the box. You can configure different providers per workspace and route different agents to different models.

Question 8

Is Neuphlo designed for regulated industries?

Accepted Answer

The product is built with regulated sectors in mind. The tamper-evident audit trail is designed to support EU AI Act Article 12 logging requirements. EU-only data residency and crypto-shredding architecture support GDPR right-to-erasure workflows. Self-hosted deployment removes third-party data processing concerns entirely. Formal compliance certifications are on our roadmap — today we provide the technical infrastructure and artifacts that compliance processes require.

Question 9

What happens when I reach the Solo plan limits?

Accepted Answer

You'll receive a notification when you're approaching your limits. You can upgrade to Plus at any time to unlock unlimited capacity. Your existing data, agents, and workspace preferences remain unchanged.

Question 10

How do Inbox seats work?

Accepted Answer

The Inbox is Neuphlo's shared customer support inbox, where email and messenger conversations are worked by your team and AI agents together. Inbox seats are an add-on to the Plus plan at €10 per seat per month (€100 per seat per year on annual billing), billed on the same interval as your plan and prorated. Buy the number of seats you need and assign them to team members under Preferences → Users. AI agents never need a seat — they're included free and don't count toward your seat total.

Question 11

How do source control integrations work?

Accepted Answer

Connect your GitHub or GitLab account via OAuth — including self-hosted GitLab instances. Once connected, agents can create branches from tasks, open PRs, monitor CI/CD status, and link commits to work items. All repo actions are logged in the audit trail.

Question 12

Can I import data from Jira, Linear, or other tools?

Accepted Answer

We're building import tools for popular platforms. Contact help@neuphlo.com for assistance with data migrations.

Question 13

Where is my data hosted?

Accepted Answer

Cloud deployments: all data is hosted in European data centres (Germany and Finland) on Hetzner infrastructure. No data leaves the EU. Self-hosted deployments: data stays on your infrastructure. Both options available on every plan.

Feature	Solo	Plus	Enterprise
AI Agents
AI agents included
Agent autonomy controls	Basic	Full	Full + custom policies
Custom agents
Agent memory & learning
Tamper-evident audit trail
One-click rollback
Confidence scoring
Core Features
Real-time collaboration
Source control integration
Custom work types	Unlimited	Unlimited	Unlimited
Custom states	Unlimited	Unlimited	Unlimited
Teams	Unlimited	Unlimited	Unlimited
Conversations	Unlimited	Unlimited	Unlimited
Work Management
Tasks	50	Unlimited	Unlimited
Workspace members	1	Unlimited	Unlimited
Linked repositories	Unlimited	Unlimited	Unlimited
Knowledge Base
Articles	10	Unlimited	Unlimited
Sites (add-on)	€150/mo	€150/mo	€150/mo
Inbox
Inbox seats (add-on)	—	€10/seat/mo	€10/seat/mo
AI agents in the Inbox	—	Included free	Included free
Testing
Test cases	25	Unlimited	Unlimited
Test runs	10	Unlimited	Unlimited
AI test case generation
Deployment & Security
EU hosted
EU data residency
Self-hosted deployment
Bring your own LLM
Air-gapped deployment
SSO / SAML	—	—
Security audit report	—	—
Support
Email support
Priority support	—
Dedicated support & SLAs	—	—

All Plans Include AI Agents

Solo

Plus

Enterprise

Add-ons

Sites

Inbox seats

Compare all features

Frequently asked questions

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Getting Started with Neuphlo